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Terms Conditions for Your baje Account

These terms set out how your account works, what you agree to when you place bets or play games, and how we handle deposits and withdrawals through bKash, Nagad and Rocket.

Account eligibilityWallet transactionsBet acceptanceWithdrawal verificationDispute resolution

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What You Accept When You Register

baje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account you confirm you are of legal age in Bangladesh and that online betting is permitted in your region under local law. We operate this platform for eligible users only; it is your responsibility to verify that access and participation comply with the

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laws applicable to you. These terms govern every deposit you make via bKash, Nagad or Rocket, every bet you place on cricket markets or live casino tables, and every withdrawal request you submit. We reserve the right to verify your identity and payment-method ownership before processing
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any payout. If we find duplicate accounts, bonus abuse, or activity that breaches these terms, we may suspend your account and withhold funds pending investigation. Bet settlement follows the official result declared by the sports governing body or the game provider; once a bet is confirmed
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in your account history it cannot be cancelled. Deposits are final and non-refundable except where we determine a transaction error occurred on our side. Withdrawals require the same payment method you used to deposit unless that method is unavailable, in which case we will work with
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you to arrange an alternative. We update these terms from time to time; continued use of your account after an update means you accept the revised terms. If you disagree with any change, close your account before the update takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Account Security and Data Under These Terms

We secure your account details, transaction history and identity documents behind SSL encryption and limit access to staff who need it to verify withdrawals or investigate disputes. Your bKash, Nagad or Rocket payment details are not stored on our servers; transactions go through each provider's own secure gateway and we receive only a confirmation reference.

Identity verification

Before your first withdrawal we ask for a photo ID and a selfie holding that ID. This step prevents fraud and ensures the person who deposited is the person who withdraws. We delete documents after verification unless local regulation requires retention.

Session security

Your login session times out after a period of inactivity so no one else using your device can access your wallet or place bets. Always log out on shared devices and never share your password or OTP code.

Transaction records

We keep a record of every deposit, bet and withdrawal tied to your account for as long as required by financial regulations and dispute-resolution processes. You can export your history from the account dashboard at any time.

Terms changes

When we update these terms we post a notice in your account and send an email if the change affects payment methods, betting rules or withdrawal limits. You have fourteen days to review the update before it takes effect.

GET HELP

Contact Us About These Terms

If you have a question about how these terms apply to your account, a deposit, a bet or a withdrawal, reach out through any of the channels below. We answer questions about account verification, payment-method changes and dispute escalation every day.

Team online

Live chat

Open the chat icon in the bottom corner of any page and describe your terms question. We will walk you through the clause that applies and explain what happens next in your case.

Email support

Send your question to the support address shown in your account settings. Include your account username and the transaction or bet reference if your question relates to a specific event.

Account messages

Log in and check the messages tab for any notice we have sent about your account status, verification requests or terms updates that affect your wallet or betting limits.

Terms & Conditions FAQ

No. Each person is allowed one account only. If we detect duplicate accounts we will close all but the first one and void any bets or bonuses claimed through the duplicates.

Withdrawals must go back to the same payment method you used to deposit unless that method is no longer available. If you need to switch, contact support with proof of ownership for both wallets.

Once a bet appears in your account history with a confirmed status it cannot be cancelled. Check your selections and stake before you confirm the bet slip.

We retain transaction records and identity documents for the period required by financial regulations, typically up to seven years. Personal profile data is anonymised once that period ends.

Bet settlement follows the rules published by the game provider or sportsbook. Most cricket bets are void if the match does not reach the minimum overs stated in the bet terms; check the specific market rules before you place your bet.

These terms apply to every account, but you are responsible for ensuring online betting is legal in the location from which you access the platform. We restrict access from jurisdictions where it is prohibited.

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